Refund and Returns Policy

At ODORO, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free return and refund process. Please read our policy below to understand how returns, refunds, and exchanges work.

1. Eligibility for Returns

You can return products if they meet the following conditions:
✔ The item is unused, unopened, and in its original packaging.
✔ The return request is made within X days of receiving the product.
✔ The item is not listed as a non-returnable product (see Section 6).

2. How to Initiate a Return

To start a return, follow these simple steps:
1️⃣ Contact Us – Email us at support@odoro.com with your order details and reason for return.
2️⃣ Return Approval – We will review your request and provide a return authorization if eligible.
3️⃣ Ship the Item – Pack the item securely and send it to our return address.
4️⃣ Refund Processing – Once we receive and inspect the item, we will process your refund.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

Once your return is received and inspected, we will notify you about the refund status. If approved, the refund will be processed within X business days to your original payment method.

💳 Refunds will be issued for:
✔ Defective or damaged products.
✔ Incorrect items received.
✔ Unopened and unused products returned within the return period.

❌ Refunds will NOT be issued for:
✘ Used, opened, or damaged items not due to our error.
✘ Items returned after the eligible return period.
✘ Products marked as “Final Sale” or “Non-Returnable.”

4. Exchange Policy

If you received a defective or incorrect product, we offer free replacements instead of refunds. Contact us at support@odoro.com to arrange an exchange.

5. Late or Missing Refunds

If you haven’t received your refund after the processing period:
✅ Check your bank or payment provider.
✅ Contact your credit card company – refunds may take time to reflect.
✅ If the issue persists, email us at support@odoro.com for assistance.

6. Non-Returnable & Non-Refundable Items

Certain items cannot be returned or refunded for hygiene and safety reasons, including:
🚫 Used or opened skincare products.
🚫 Gift cards and promotional items.
🚫 Discounted or clearance sale products.